The Made by Pen website (madebypen.com) is owned and operated by Made by Pen Pty Ltd ACN 610 293 582 (“we” or “us”).
We will collect Personal Information about you in a variety of ways, including through your use of our products, services, site, promotions or emails, or your participation in competitions, promotions, events, surveys or questionnaires. Some of the Personal Information collected by us will track your use of our products, services or site. The Personal Information collected by us is to improve your use of our products, services or site and to assist us in providing a better service.
We will only collect Personal Information that is necessary for one or more of our functions. We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed.
Use of personal information
We use your Personal Information for the purposes for which the information is collected.
We may provide your Personal Information to our related partnerships and service providers. We may also use your Personal Information to:
• inform you about our site, goods, services, offers, competitions, promotions, events, surveys or questionnaires, or in order to provide the product or service you have requested, or other matters which we believe are of interest to you.
• customise the advertising and content on our site and to contact you about special offers.
• share with authorised third party service providers who perform functions on our behalf, such as marketing and analysis organisations, financial and credit card institutions or payment gateway providers in order to process any payments, hosting companies, website developers, internet service providers, customer service providers and third party shopping agents (“Authorised Service Providers”).
In providing our products or services to you it may be necessary for us to forward your Personal Information to relevant overseas third party service providers. In particular, your Personal Information may be disclosed to recipients in China and other countries from time to time. If you subsequently decide that you do not wish to receive information from them you may let us know by contacting [email protected] Prior to the disclosure of Personal Information to a person overseas, we will take such steps as reasonable in the circumstances to ensure that the overseas recipient treats your Personal Information securely and otherwise complies with the relevant Australian Privacy Principles in relation to the Personal Information.
Storage of information
We will use our reasonable endeavours to protect and maintain the security of your Personal Information and to make our site as secure as possible against unauthorised access. Our officers, employees, agents and third party contractors are expected to observe the confidentiality of your Personal Information.
Despite our reasonable endeavours, we are unable to ensure or warrant the security of any Personal Information transmitted to us and all Personal Information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to the Personal Information.
If we determine that Personal Information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that Personal Information, unless we are required by law or a court or tribunal to retain the information.
Direct marketing and opt-out
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about the promotions, products or services we offer, as well as other information. We may send this information by mail, email, SMS, mailchimp, newsletters and telephone.
Should you no longer wish to receive these communications, you are entitled to unsubscribe at any time by contacting us in writing by email to [email protected], or by using the unsubscribe facility that we include in our electronic messages (ie email or SMS) to opt out of receiving those messages.
We will not disclose your Personal Information to any third party (other than our affiliates and Authorised Service Providers) without your consent in writing, unless otherwise required by law, or unless such disclosure is reasonably necessary in our opinion to protect our rights or property or to avoid injury to any person.
We may introduce, link or refer you, to other businesses operated by third parties. We do not operate such third party businesses. Links to or from other sites or businesses do not constitute sponsorship, approval, endorsement of the content, policies, practices or services offered on those sites or businesses.
Access to information collected by us
We will use our reasonable endeavours to keep your Personal Information accurate, up-to-date and complete. You may obtain access to the Personal Information that we have collected about you, via our site, by contacting [email protected] or accessing your account details on our site.
We will use our reasonable endeavours to provide a complete list of your Personal Information within 21 days of receipt of your enquiry. We reserve the right to charge a reasonable fee for this service to meet the costs involved in providing you with details of the information we hold about you.